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[av_heading heading=’Экономика использования EHR для стоматологии’ tag=’h1′ style=’blockquote modern-quote’ subheading_active=’subheading_above’ show_icon=» icon=’ue800′ font=’entypo-fontello’ size=’24’ av-medium-font-size-title=» av-small-font-size-title=» av-mini-font-size-title=’18’ subheading_size=’14’ av-medium-font-size=» av-small-font-size=» av-mini-font-size=’14’ icon_size=» av-medium-font-size-1=» av-small-font-size-1=» av-mini-font-size-1=» color=» custom_font=’#7c7c7c’ subheading_color=» seperator_color=» icon_color=» margin=» margin_sync=’true’ padding=’10’ icon_padding=’10’ headline_padding=» headline_padding_sync=’true’ link=» link_target=» id=» custom_class=» template_class=» av_uid=’av-l2um4ga7′ sc_version=’1.0′ admin_preview_bg=»]
Твоя цифровая стоматология
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По нашему стойкому мнению, у EHR (Electronic Health Record)  всего один показатель эффективности — увеличение Lifetime Value.  LTV — это совокупная прибыль клиники, получаемая от одного пациента за все время сотрудничества с ним.
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Наша же главная задача объяснить, как через инструмент автоматизации или совокупность таких инструментов прийти к росту LTV.
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[av_heading heading=’Архитектура EHR’ tag=’h2′ style=’blockquote modern-quote modern-centered’ subheading_active=» show_icon=» icon=’ue800′ font=’entypo-fontello’ size=’16’ av-medium-font-size-title=» av-small-font-size-title=» av-mini-font-size-title=’16’ subheading_size=’15’ av-medium-font-size=» av-small-font-size=» av-mini-font-size=» icon_size=» av-medium-font-size-1=» av-small-font-size-1=» av-mini-font-size-1=» color=» custom_font=’#2d46b6′ subheading_color=» seperator_color=» icon_color=» margin=» margin_sync=’true’ padding=’10’ icon_padding=’10’ headline_padding=» headline_padding_sync=’true’ link=» link_target=» id=» custom_class=» template_class=» av_uid=’av-l2um4r3r’ sc_version=’1.0′ admin_preview_bg=»][/av_heading]

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На самом деле, EHR (Electronic Health Record)  для стоматологии — это специализированное отраслевое решение, в которое могут входить элементы других систем автоматизации: CRM — Customer Relationship Management,  ECM — Enterprise Сontent Managemen, Task Manager, Сloud Storage, Unified communications. Каждый перечисленный элемент EHR, фактически автоматизирует важное направление практики и в итоге приводит к росту эффективности в целом.
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В тоже время,  отсутствие в программе для стоматологии одного из разделов не является нарушением концепции EHR и каждый разработчик решает сам, из каких разделов будет состоять его программа.
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Таким образом, вместо использования в практике нескольких сервисов автоматизации микро задач (направлений практики) пользователи уже экономят на том, что работают в одном универсальном решениии. Обратная сторона медали — степень проработки функционала составляющих разными разработчиками. Например, они могут отлично проработать CRM, но забыть про документооборот (ECM).
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При выборе системы автоматизации стоматологической практики анализируете не только критичный для вас функционал, но и реализацию и степень проработки каждого «кирпичика» EHR.
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[av_heading heading=’EHR и эффективность’ tag=’h1′ style=’blockquote modern-quote modern-centered’ subheading_active=» show_icon=» icon=’ue800′ font=’entypo-fontello’ size=’16’ av-medium-font-size-title=» av-small-font-size-title=» av-mini-font-size-title=’16’ subheading_size=’15’ av-medium-font-size=» av-small-font-size=» av-mini-font-size=» icon_size=» av-medium-font-size-1=» av-small-font-size-1=» av-mini-font-size-1=» color=» custom_font=’#2d46b6′ subheading_color=» seperator_color=» icon_color=» margin=» margin_sync=’true’ padding=’10’ icon_padding=’10’ headline_padding=» headline_padding_sync=’true’ link=» link_target=» id=» custom_class=» template_class=» av_uid=’av-l2um51c3′ sc_version=’1.0′ admin_preview_bg=»][/av_heading]

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Рост эффективности и улучшения метрик процессов клиники прямопропорционален степени и полноте использования функционала ERP.  Чем больше в вашей программе функциональных возможностей и инструментов, чем выше будут показатели работы сотрудников. К сожалению, мы часто сталкиваемся с картиной, когда 80% пользователей используют всего 20% функционала и понимаем, что обучение не меньшей по важности шаг использования программы для стоматологии поcле ее приобретения.
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Интересно отметить, что автоматизация beckend-задач, не связанных напрямую с работай с пациентами, косвенно влияет на работу с ними, освобождая время на такие задачи. Это работает, если, например, администратор клиники совмещает документооборот и звонки пациентам.
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Как качественное использование функционала влияет на улучшения метрик процессов стоматологической практики, показано на диаграммах ниже.
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Повышение качества общения
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Рост числа повторных визитов
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Учет пациентов в базе EHR
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Сокращение времени оформления документов
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Выполненных сотрудниками задач
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Рост числа оказанных услуг
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На главную
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